18:11:35,130 2616 - Global Configuration Validation Checks: 18:11:35,083 2616 - Removing all pending packages that should not be considered installed. 18:11:35,068 2616 - Sending message 'PreRunMessage' out if there are subscribers. 18:11:35,068 2616 - RemovePendingPackagesTask is now ready and waiting for PreRunMessage. 18:11:35,020 2616 - Received arguments: install ultraviewer -version 6.0706 -fdvy -execution-timeout=2700 -allow-downgrade 18:11:35,020 2616 - Command line: "C:\ProgramData\chocolatey\choco.exe" install ultraviewer -version 6.0706 -fdvy -execution-timeout=2700 -allow-downgrade When the RDP window is minimized, the whole desktop is minimized there is no way for TeamViewer to grab the screen of the remote computer until the RDP window is brought back up.18:11:34,708 2616 - XmlConfiguration is now operational
Many times, this can resolve the issue.In addition, you may try the following:restart the remote PCon Windows, completely close the remote TeamViewer including restarting the TeamViewer service (Start -> run -> services.msc)Active RDP sessionA black screen appears if there is an active RDP (Windows Remote Desktop) session to the remote computer, with the RDP window currently minimized. Most of the cases, however, are due to the following:the TeamViewer service is not running correctlythe connection is to a computer with no monitorthe communication of TeamViewer has encountered an interference/blockan active RDP (Windows Remote Desktop) is running on the remote sidePlease ensure both sides of the connection are updated to the newest release available within your major version. The following information can assist in pinpointing the underlying cause.TroubleshootingA black screen on the remote machine has several causes.
GeneralThis article applies to all TeamViewer users. Occasionally when making a connection with TeamViewer, you may encounter only a black screen upon connection.
Black screen after starting a connection - TeamViewer Support
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